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Frequently Asked Questions

Tracking Your Order

We know that you're excited to get your order! We want to make sure that you can track your order once it has been shipped.

When we have shipped your order, we will send you an email with the tracking and shipping information. This will allow you to track your package as it makes its way to you!

Shipping Status

Each carrier offers a different way to find the status of your package. You will typically go to the carrier's website, enter your tracking number and find the status.

Once your order has been shipped, you will receive an email with your tracking and shipping information.

The actual delivery date may vary based on your location from our 10X Recovery Fulfilment Center. Generally, items should arrive within 4-7 business days from the shipment date, depending on the distance from our warehouse but this time can vary.

If you need any help or have any questions about tracking your order, don't hesitate to contact us.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.